Norton Parish Councillor, Penny Croft has been investigation why Superfast Broadband has not yet reached Norton. She contacted BT and neither Pakenham or Elmswell exchanges are currently in the rolling out program as they "havent had enough interest" this means that Norton won't even be considered in the 90 percent ready by 2014 but will be dealt with later. EVERYONE in Norton needs to fill this link: http://www.superfast-openreach.co.uk/expression-gen.aspx and tell your friends in Elmswell and Pakenham to do the same.
For other things you can do see Why is Broadband so Slow in Norton? written by Mike, a Norton resident.